Frequently Asked Questions
What materials can be used to create custom jewelry?
Common materials include gold (yellow, white, and rose), platinum, silver, and sometimes alternative metals like titanium or stainless steel. Gemstones like diamonds, sapphires, emeralds, and semi-precious stones can also be used.
How long does it take to create a custom piece?
The time can vary, but it typically takes between 4 to 8 weeks from concept to completion, depending on the complexity of the design and the availability of materials.
What is the cost of creating a custom piece of jewelry?
The cost depends on several factors, such as the customer’s budget, materials used, the complexity of the design, the size and quality of gemstones, and the
craftsmanship required. We will provide an estimate after the initial
consultation. An initial consultation is where clients can discuss their ideas, get professional advice, and review initial sketches or CAD designs.
What is the process of creating custom jewelry?
The process usually involves:
- Initial consultation and concept discussion.
- Creation of sketches or CAD designs.
- Customer approval of the design.
- Wax model creation for review (optional).
- Casting the metal and setting stones including engraving services per request.
- Final polish and inspection.
Is there a warranty on custom jewelry?
We offer a limited 30-day warranty that covers craftsmanship defects. However, the warranty does not cover normal wear and tear or accidental damage. For additional protection, we offer extended jewelry insurance through Jewelers Mutual. Jewelers Mutual provides specialized insurance for various types of jewelry, including engagement rings, watches, and collections, ensuring your valuable pieces are protected against loss, theft, damage, and more.
Do you offer insurance appraisals?
Yes,we offer official appraisals for insurance purposes after the piece is completed, especially for high-value custom and non-custom pieces.
Shipping questions
Where can I see my order status?
Easily track your order after purchase regardless of the shipping
location. Download the Shop app to track all of your orders placed
through Shopify.
When will my order arrive?
We deliver within the continental US within 3-5 days. Overnight shipping and gift wrapping is available on domestic orders.
Do you ship internationally?
No, we currently don't ship to internationally.
Returns questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.